Terms of service

 

Disclaimer

Product Images and Information

  • The images and information displayed on our website are for illustrative purposes only.
  • Due to variations in lighting, camera angles, and display settings, product images may differ slightly from the actual product. The actual product shall prevail.
  • Product descriptions are provided as a general guide. Actual product specifications, features, and materials may vary. Please refer to the actual product received for accurate details.
  • Product packaging may differ from the images shown on our website. Please refer to the actual product received.

Order Processing and Delivery Time

  • All local (Hong Kong) orders will be processed within 3 business days. Delivery is expected within 3 to 7 business days.
  • Orders placed on weekends or public holidays will be processed on the next business day. This may result in a slight delay in processing and delivery times.
  • Actual delivery times may vary depending on factors such as logistics company performance, weather conditions, and delivery address. We cannot guarantee specific delivery times.

Shipping Confirmation

  • You will receive a confirmation email upon shipment of your order.
  • If you have any questions regarding the status of your order, please contact our customer service team.

Customer Service

  • For any inquiries, please contact our customer service team:
    • Phone: [Your Phone Number]
    • Email: [Your Email Address]
    • Online Chat: [Your Online Chat Link]

Delivery Failure Responsibility

  • The customer is responsible for any additional shipping costs incurred if delivery fails or the goods are returned to our company due to:
    • Incorrect delivery information provided by the customer (e.g., incorrect address, phone number, or recipient name).
    • The logistics company's inability to contact the customer (e.g., unanswered calls or inability to reach the recipient).
    • The customer's failure to collect the goods on time (e.g., failing to collect from SF Express Smart Locker within the specified time).
    • The customer's refusal to accept the second delivery address arranged by SF Express Smart Locker.

    Other Notes

    • Penguin Nexus. Ltd reserves the right to make the final decision in the event of any dispute.
    • We reserve the right to modify these terms and conditions without prior notice.
    • Please review this disclaimer carefully before making any purchase and confirm your agreement with these terms.